Mandy Collins & Associates

I'll help you find the right words

Keep things simple

Illustration by AJ van den Heever.

I recently edited a letter from a company to a government department that was so convoluted I needed a compass, a head lamp and a Sherpa to get through it.

You can be professional and respectful of people you need to schmooze without resorting to verbal acrobatics. Here are some examples:

“Please allow us to take this opportunity to thank you for …” becomes “Thank you for …”

“Having said this, there is no doubt that we need …” becomes “We need …”

“Our team will continue to engage with officials to finalise the modality of implementing this programme,” becomes “Our team and yours will continue to work out the best way to implement this programme.”

Keep it straight and simple – and conversational. It’ll make your communication much easier to read, and ensure the message isn’t lost.


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