Mandy Collins & Associates

I'll help you find the right words

Don’t take that tone with me

Photo by Andrew Neel on Unsplash

Imagine if you stood in the kitchen with a shopping bag over your shoulder and said to your significant other, “Attached hereto for your kind information, please find the grocery shopping you requested me to action.”

Ridiculous, right?

And yet, that’s exactly what we do the minute we step over the threshold at work – we become overly formal, add far too many unnecessary words, and end up with a mangled ‘language’ that does nothing to grease the wheels of business or communication. Plus, if we’re honest, it’s mostly meaningless.

Of course, I’m not suggesting that you write in text speak, or use slang. That would be going to the opposite extreme. No –

the tone you want to aim for is professional and warm, not formal and verbose.

The aim, when writing at work, is to talk to your colleagues and clients like they’re people – but do it on the page. Talk to them, not at them, when you’re writing that email or report, and you’ll soon be writing and communicating in a way that makes people look forward to your written communication instead of dreading it.



  1. Reg Rumney says:

    Oct 28th, 2019 at 21:22 (#)

    I’ve been telling everyone who will listen – and some who won’t – this for some time now. My favourite? “Purchase” as a verb. When last did you “purchase” a cup of coffee, I ask, rather than “buy” one.

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