Mandy Collins & Associates

We'll help you find the right words

Turn-taking in online meetings

One of the important aspects of learning to speak, is not just to form the words, but to learn a vital skill called turn-taking. As we first start using our words, we also have to learn whose turn it is to speak in a conversation – and we do this by observing a number of
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Crunch time for internal comms

A few weeks in to the Covid-19 crisis, external communications teams have run out of platitudes. They’ve pledged support to the measures in place to contain the virus, assured their clients of their continued service with additional hygiene measures where applicable, communicated any changes in the way they will interface with customers, scenario-planned for messaging
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The five-sentence rule

If you want to write emails that people actually read, make them no longer than five sentences. Anything more than that, and you need some other form of communication – an old-fashioned call perhaps, or a meeting. People are so overwhelmed by email that they don’t even scroll down to read the lower paragraphs anymore.
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Don’t take that tone with me

Imagine if you stood in the kitchen with a shopping bag over your shoulder and said to your significant other, “Attached hereto for your kind information, please find the grocery shopping you requested me to action.” Ridiculous, right? And yet, that’s exactly what we do the minute we step over the threshold at work –
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3 Ways To Give Your Business Writing The Ring Of Truth

We take great care with our appearance in the business world – from the way we dress and decorate our offices, to the design of our logos and corporate branding. We don’t always take the same care with our words. And yet, the way we present ourselves and our business in written communication is a
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Take a load off

The end-of-year madness is almost upon us, and there’s a mad scramble to wrap up this year’s projects and start planning for next year. In the mess of looming budgets and deadlines and feeling like there just aren’t enough hours in the day, suddenly you realise there’s also a whole lot of content you’re going
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