Monthly Archives: August 2017

Make a note

This is not the blog post I’d planned to write – if I’d taken the advice I give many of my clients, I’d be writing something completely different. I had a brilliant idea for this blog post a couple of days ago, I forgot to write it down, and now it’s gone. So this post is […]

Change the script

Houston, we have a problem – and it’s with the way most companies are running their social media accounts. Because customers are turning to Twitter accounts, in particular, for help – and most of the time that’s the last thing they get. What they get, instead, is an extension of the uselessness of the company’s […]